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PROGRAM MANAGER - NANTeL 

Careers Current Job Openings > Program Manager


We are seeking a mix of talented professionals ranging from those just beginning their professional careers to those with significant experience at commercial nuclear power plants.

Qualifications


  • Four years' experience in operation and administration of a learning management system (LMS)
  • Cornerstone experience

Duties

  • Troubleshoot technical issues related to the learning management system (LMS) as 2nd Tier Support
  • Identify root cause of system or technical issues and document clearly for supporting technical resources
  • Work cross-functionally with other departments
  • Facilitate webinars with vendors and nuclear industry administrators
  • Communicate technical information to IT group
  • Track and trend metrics for the learning management system (LMS)
  • Manage the community of practice application
  • Manage and triage reported issue in help desk ticketing system and drive issues to resolution
  • Manage relationships with nuclear industry administrators and content developers
  • Develop and maintain system documentation for internal and external users (i.e. job aids)
  • Train (both face-to-face and virtual) and support other department employees in the NANTeL system
  • Serve as subject matter expert on NANTeL related projects

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